Frequently Asked Questions
Overview
Q: Where do I pick up my cookies?
A: The current pickup location is at:
1485 E Valley Pkwy A, Escondido, CA 92027
Q: When do I pick up my cookies?
A: There will be several pickup times listed when you go to checkout. You can also find it on your receipt.
Q: Do you ship your cookies domestically? Internationally?
A: Local pickup only! We would love to ship, but that is a whole other can of worms we haven’t gotten to opening just yet.
Q: Do you sell hamburgers?
A: No.
Q: Okay, can I get uhhh a number #9 with 2 large Cokes, a small fry, and an extra side of onion rings?
A: This is Patrick.
Rescheduling Pickups
Running late? Need to reschedule?
- Email: cozycoyotecookies@gmail.com
If you miss your scheduled pickup time, your cookies will be made available for purchase for other customers. This is because we want to ensure the cookies be as fresh as possible – they are baked fresh at the day of pickup – and no one likes a stale cookie.
There is a 15 minute grace period for your pickup window. If you miss this window, you will need to pickup your cookies on the FOLLOWING pickup day.
If you have special circumstances and absolutely need your cookies right now (understandable), please email me.
Cancellations and Refunds
PLEASE READ ME!!!! – You have 36 hours to cancel your order from time of purchase. After 36 hours, your order is non-refundable.
I’m not happy with my order; something went wrong!
I am very sorry to hear your order sucked, you were a victim of a cookie-snatching thief, or your cookies got obliterated into the ionosphere. I strive for high quality in every step of the Cozy Coyote process. Email cozycoyotecookies@gmail.com so we can make it right!